Airlines Need to Think More About How Families Fly

Airlines Need to Think More About How Families Fly

Posted on April 17, 2017   •   Airline Passenger Experience Association

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One response to “Airlines Need to Think More About How Families Fly”

  1. Dominic Marcello says:

    Lufhansa could care less about your family. Just this past September, I had to pay an extra $300 to ensure at least one of my wife or I would be able to sit next to our just turned 4 year old son on a flight from New Orleans to St Petersburg Russia. Then, after the 10 hour international leg of the flight, we made the mistake of stopping for 10 minutes to clean the urine off our boy, and would up missing our connection by 5 minutes. They apparently determine acceptable layover times based on healthy adults without children – our was an hour and a half – but because we had to leave security and go back through, that combined with the 10 minutes to clean to boy up means we missed our connection by 5 minutes. The gate agent was extremely rude and unsympathetic about it and made some snide remark, she had no care whatsoever that we had just spent 10 hours on board a plane with a young child. Then they charged us about $1500 or so to put us on the next flight, explained we were “lucky” because they should be charging us $3000. At the same time I was shelling out the money they robbed from me, I overheard another family in a very similar situation who was not as fortunate as us. They didn’t have the money and were stranded in Frankfurt. Lufhansa could care less about your children, we will never fly with them again.

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