Slow Down, Take It Easy
While some travelers love a jam-packed itinerary, others might feel overwhelmed by it all and instead yearn for a more relaxed pace. It makes perfect sense then why “slow travel” is a concept being wholeheartedly adopted by many. Contrary to what some may assume, slow travel isn’t a luxury afforded only to those who can…
Read More
Universal Mardi Gras: International Flavors of Carnaval Begins
Universal Orlando Resort’s wildly popular event began February 1 and runs daily through Sunday, March 30, inviting guests to celebrate 30 years of beads, parades, music and food. The celebration returns with an all-new mouth-watering menu of international cuisine, a spectacular parade with dazzling floats where guests can catch tons of beads, and live concerts…
Read More
Allianz Vacation Confidence Index
Every year since 2009, Allianz Partners releases the Vacation Confidence Index. The most recent VCI, released in 2024, garnered an optimistic response, with 62% of respondents confident they’d take a summer vacation, and spending expected to top $221.6 billion, more than doubling pre-pandemic levels. The index also shows that the 35-54 age group is most…
Read More
Whitney Museum Now Free for Visitors 25 Years Old and Younger
Thanks to a $2 million donation from artist Julie Mehretu, the Whitney Museum of American Art plans to offer free admission to anyone 25 years old and under, making the experience that much more accessible and affordable for families and young adults. Now, the whole family can visit, with only parents purchasing tickets. Visitors can…
Read More
Five Reasons Customers Leave
I was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting was a discussion about why a client would leave. The most obvious reason might be that the financial advisor gave bad advice, and the client lost money. But let’s…
Read More
Rethinking RV Travel: Blacksford Sets the Gold Standard
Blacksford RV Rentals takes quality seriously. This premium rental company focuses exclusively on providing top-tier experiences and customer support with their RVs based around bucket list locations and the surrounding national parks. For instance, near the Las Vegas location, families can visit Grand Canyon, Zion, Joshua Tree, Red Rock Canyon and Death Valley. That’s…
Read More
Discover Peru: Unforgettable Family Adventures
In a recent Lunch & Learn, Carla Acosta of Coltur took us on a journey through Peru’s vibrant culture, rich history, and breathtaking landscapes, highlighting family-friendly destinations like the Amazon rainforest and the iconic Machu Picchu. She shared expert tips on crafting customizable itineraries that cater to all ages, emphasizing the importance of stress-free family…
Read More
New Report Highlights Impact of Inbound Travel Trade
Inbound travel trade fuels $52.8 billion in U.S. travel spending. The U.S. National Travel and Tourism Office (NTTO) has released a groundbreaking report, The Contribution of U.S.-Based Inbound Travel Trade Operators on International Travel to the United States, underscoring the vital role of inbound travel trade in driving $52.8 billion in international traveler spending. The report reveals the…
Read More
The Ethical Use of AI in Group Travel
It seems everywhere you look, there’s talk of artificial intelligence (AI) and its effect on our personal and professional lives. Those in the travel industry may be wondering what it’s all about or even be nervous AI will replace their job. Thankfully, travelers still seek human connection and are appreciating travel advisors and tour operators…
Read More
Social Media Best Practices
Social media can be a powerful tool, but only if you know how to use it right. In a Lunch & Learn with Tamay Shannon, Social Media Strategist and Founder of W2S Marketing, we looked at how you can effectively use social media to boost family travel business. Shannon explored best practices for creating engaging content…
Read More
Parents’ Priorities Have Shifted
Two years ago, our survey showed that the pandemic strongly affected family travel behavior. For example, active vacation types such as camping and visits to National Parks saw a surge in interest, which has since returned to pre-pandemic levels. And two years ago, 26% of respondents considered COVID-related concerns such as social distancing in their…
Read More
Why Handling Mistakes Well Is a Key to Amazing Customer Service
Good customer service becomes noticeable for two reasons: 1. A company or brand can be known for amazing customer service and experience. Customers may notice the employees’ attitude, how easy they are to do business with and more. But sometimes they don’t, because it’s expected. However, over time, customers will notice that there are never…
Read More